Refund Policy

Effective Date: 22 October 2026

At Beautigeous, we want our customers to have a clear and transparent shopping experience. This Refund Policy explains when refunds may be available, how refund requests are reviewed, and how approved refunds are processed.

1. Eligibility for Refunds

Refunds may be considered in circumstances such as:

• An item arrives damaged or defective.

• An incorrect item is delivered.

• An item is materially different from its description.

• An order is cancelled and a refund is due.

• A refund or other remedy is otherwise required under applicable law.

Each request will be reviewed based on the circumstances, the information provided and applicable consumer-protection requirements.

2. Mandatory Unboxing Video for Delivery Issues

For claims involving damaged, defective or incorrect items, customers are required to provide a complete, continuous and unedited unboxing video as our standard evidence requirement.

The video should:

• Begin by showing the original parcel and visible shipping label.

• Show the parcel being opened and the item removed from its packaging.

• Clearly show the item and the reported issue.

• Be one continuous recording, without cuts, edits, pauses or combining multiple clips.

• Be retained in its original form until the claim has been resolved.

Photographs alone are not a substitute for the required unboxing video under our standard claims procedure. We may request additional information where necessary.

Please report delivery-related issues within 48 hours of receiving your order.

These evidence requirements do not override any consumer rights or remedies available under applicable law.

3. How to Request a Refund

To request a refund, contact us at support@beautigeous.in and provide:

• Your order number.

• The reason for your request.

• A description of the issue.

• The required unboxing video for claims involving damaged, defective or incorrect items.

If you cannot send the video by email because of file-size limitations, contact our customer support team through the official WhatsApp contact displayed on our website for alternative submission instructions.

Please do not return an item before receiving instructions from our team.

4. Review and Approval

Our team will review the request and any supporting information before communicating the outcome.

Where a refund is approved, we will confirm the applicable refund method and expected processing timeline.

A refund request is not automatically approved merely because it has been submitted. However, every complaint will be considered fairly, and any remedy required by applicable law will be respected.

5. Refund Method

Approved refunds will ordinarily be processed through the original payment method where feasible and permitted by the payment provider.

The time taken for the refunded amount to appear in your account may depend on the bank, card issuer, payment provider or other financial institution involved.

We will communicate any relevant processing information when the refund is approved.

6. Order Cancellations

If an order is cancelled before dispatch, any refund due will be handled in accordance with the applicable cancellation terms and law.

For orders that have already been dispatched or delivered, please contact us for assistance. The applicable resolution will depend on the circumstances, the order status and any consumer rights available under law.

7. Refunds for Unavailable Products

If Beautigeous is unable to fulfil a confirmed order because a product is unavailable or another fulfilment issue prevents delivery, we will inform the customer and arrange an appropriate resolution, including a refund where due.

8. Return Shipping and Refunds

Where an item must be returned as part of an approved claim, our team will explain the return procedure and any applicable shipping arrangements before proceeding.

Where a return, replacement or refund is required by applicable law, the relevant legal requirements will apply.

9. Contact Us

For refund enquiries, please contact:

Beautigeous Customer Support
Email: support@beautigeous.in
Website: https://beautigeous.in/

Please include your order number in your communication so we can assist you efficiently.

This Refund Policy should be read together with our Returns, Refunds & Exchanges Policy, Cancellation Policy, Shipping Policy and Terms & Conditions.

Nothing in this policy is intended to exclude or restrict any rights or remedies available to consumers under applicable law.